[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “return, no receipt”
Bottom Text: “store credit is fine”]
I work at a sporting goods store. A woman that came in wanting to return some Nike pants and 2 pairs of Adidas socks. Of course she didn’t have a receipt, she said her mother-in-law got them for her. Her total credit was about $80.
At my store, we have EAS tags because we get stolen from a lot, but some stores (like the one my boyfriend work at in a neighboring city) don’t have them. We have to accept all returns especially if we think the items have been stolen.
As soon as she left i scanned the pants and the system said the only nearby stores that were supposed to have them were my boyfriend’s store and another farther one, so i called his store to see if they had them and sure enough, one of the other managers said she couldn’t find them. I called my manager in the office and told him what had happened, and he said he’d call our LP manager and let him know. We joked asking each other how long it’d be till she came back.
Less than an hour later she came back to buy about $5 worth of snacks, I assume to make sure her card was active, which it was at the time. She left.
The next morning(I was the opening cashier) my manager handed me a list of items from the transaction(the list was sent to all stores in the district) to compare what we were supposed to have with what we actually had. My boyfriend called my store and he told me the list matched up with what they were missing.
Later that day, a different woman came in, saying her friend had returned some items, and that earlier they had gone to another location and apparently the card wasn’t working and that they should have had about $75 left on it. She showed me the card and the receipt form when the woman bought the candy the day before.
My manager told her that her friend needs to contact the loss prevention department to see what had happened because there was nothing we could do at the store level. She said “oh ok…” and left.